Warranty Policy

1. Warranty Coverage and Duration

1.1. Warranty Effective Date

(1) RoboTerra Limited (“the Company”), authorized by Shenzhen Muxin Intelligent Technology Co., Ltd., warrants that the products and major components are free from defects in materials and workmanship under normal use and maintenance, for the periods specified below, starting from the original purchase date.
(2) If valid proof of purchase is not available, the warranty start date will be determined as follows:
(a) the system-recorded first use date (e.g., first mowing session or first Wi-Fi connection);
(b) if no record exists, ninety (90) days after the production date.
(3) Any alternative warranty start date or duration must be agreed in writing between the purchaser and the Company.

1.2. Warranty Service

(1) During the warranty period, the Company will, at its discretion and subject to the terms, exclusions, and regional limitations set forth in this Policy, repair or replace defective parts or products at no charge. For valid warranty claims serviced within the original country or region of purchase, the Company will bear the reasonable costs of replacement parts, repair labor, shipping to the designated repair center, and return shipping to the purchaser.
(2) If a repair or replacement is not feasible due to unavailability or discontinuation, the Company may provide a functionally equivalent substitute.
(3) Replaced parts or products will become the property of the Company.
(4) Warranty services are limited to the scope expressly stated in this policy.

1.3.Warranty Coverage

The limited warranty duration varies for different products and components, as detailed in the table below:

TerraMow S Series:

Components	Standard Warranty Duration
S800/S1200 Robotic Mower	2-year warranty
Base Station	2-year warranty
Power Adapter	2-year warranty
Battery Pack	2-year warranty
Decoration/Appearance	Not covered
Cutting Blade Kit	Not covered
Other Accessories (pathway kits, markers, screws, hex key, extension cable)	Not covered
Cellular Traffic Package & pre-installed SIM card	Non-refundable/non-returnable once activated

TerraMow V Series & Mini Series:

Components	Standard Warranty Duration
V600/V1000/Mini 500 Robotic Mower	3-year warranty
Base Station	3-year warranty
Power Adapter	3-year warranty
Battery Pack	2-year warranty
Decoration/Appearance	Not covered
Cutting Blade Kit	Not covered
Other Accessories (screws, hex key)	Not covered
Cellular Traffic Package & pre-installed SIM card	Non-refundable/non-returnable once activated

1.4 Pre-Installed SIM Card Validity Policy

S Series: The SIM card service will be terminated if the card is not activated within six (6) months of delivery, or if there is no top-up activity within six (6) months after the data expires.

V Series: The SIM card service will be terminated if the card is not activated within two (2) months of delivery, or if there is no top-up activity within six (6) months after the data expires.
* You also have the option to use a personal SIM card from your preferred provider.

1.5 Cross-Region Warranty Limitation

If a product purchased in one country or region is used in or submitted for warranty service from another country or region, warranty service may be subject to local service availability, legal requirements, parts compatibility, and logistics constraints. The Company’s obligation to cover shipping and other service-related costs applies only to valid warranty claims submitted and serviced within the product’s original country or region of purchase.

For cross-region warranty requests, the Company may, at its discretion and subject to applicable law, provide repair or replacement support. The purchaser will be informed in advance of any additional shipping costs, customs duties, taxes, service fees, or other cross-region expenses and will only be charged after accepting the applicable quotation.

Use of the product in another country or region does not, by itself, void the warranty. However, the Company does not guarantee that warranty service will be locally available outside the original country or region of purchase.

2. Warranty Exclusions

The warranty does not cover:
(1) Claims made by third parties.
(2) Unauthorized modifications or alterations.
(3) Failure to follow official documentation (manuals, guides, specifications, in-app notices). If discrepancies exist between versions, the latest English version on the Company’s website prevails.
(4) Use of non-approved accessories or parts.
(5) Damage caused by misuse, negligence, accidents, or foreign objects.
(6) Damage caused by natural disasters or force majeure events.
(7) Complaints unrelated to product performance (e.g., color, appearance, design).
(8) Improper configuration or unsupervised use during perimeter or edge setup, including damage to property, persons, or equipment.
(9) Indirect, incidental, or consequential damages, including lost profits, business opportunities, or data loss.

3. Out-of-Warranty Service

(1) After the warranty period expires, the Company provides free technical consultation.
(2) Repair services, including parts and labor, will be chargeable to the purchaser.
(3) Shipping costs to and from the repair center are the responsibility of the purchaser.
(4) Products must be securely packaged for return. Original packaging is recommended; if unavailable, the Company can provide or sell suitable packaging.
(5) The Company is not responsible for damage or loss during transit if adequate packaging is not used.

4. Purchases from Retailers or Distributors

For products purchased from retailers, distributors, dealers, resellers, or other third-party sellers:

(1) The Company may provide technical support, including troubleshooting, product diagnosis, software guidance, and other reasonably necessary technical assistance.
(2) Warranty claims involving repair, replacement, refund, reimbursement, shipping costs, or other compensation must be handled by the original retailer, distributor, dealer, reseller, or other seller from whom the product was purchased.
(3) Purchasers should contact the original seller directly to request such warranty services or remedies.
(4) The Company’s provision of technical support does not mean that the Company assumes the original seller’s repair, replacement, refund, reimbursement, shipping, or other compensation obligations.
(5) Nothing in this section limits any mandatory rights or remedies that the purchaser may have against the original seller under applicable law.

5. Warranty Claim Procedure

To initiate a warranty claim, you need to meet the following requirements:

(1) Contact the Company’s Customer Support, or the original seller if purchased through a retailer/distributor.
(2) Provide the product ICCID number and valid proof of purchase from an official channel.
(3) Return the product to the designated repair center in secure packaging. Original packaging is recommended; if unavailable, the Company can provide or sell suitable packaging.

If valid proof of purchase is unavailable, the Company may determine the warranty start date in accordance with Section 1.1(2). However, the purchaser must provide sufficient information for the Company or the original seller, as applicable, to reasonably verify the product’s sales channel and warranty eligibility.

Company Rights:

If a product is found to be outside warranty coverage, the Company reserves the right to charge for service calls, transport, repairs, or diagnostics.
The Company is not liable for loss or damage in transit if adequate packaging is not used.

6. Repair Service Terms

This section outlines the potential costs associated with repairs or replacements under and outside of warranty. The “Under Warranty” cost allocation below applies to valid warranty claims for products purchased directly from the Company through its official website, official Kickstarter campaigns, or official Amazon store and serviced within the original country or region of purchase.

For products purchased from a retailer, distributor, dealer, reseller, or other third-party seller, repair, replacement, refund, reimbursement, shipping, and other compensation arrangements are subject to the original seller’s warranty obligations and applicable law. The Company may provide technical support.

Item	Under Warranty	Out of Warranty
Replacement Parts	the Company	Buyer
Repair Costs	the Company	Buyer
Shipping to the Repair Center	the Company	Buyer
Return Shipping to Buyer	the Company	Buyer
Technical Support	Free (lifetime)
Packaging	Recommended; Company may supply if needed	The buyer may purchase from the Company
Extended Warranty	Buyer	Buyer

7. Limitation of Liability

(1) For products purchased directly from the Company through its official website, Amazon stores, Kickstarter, or other official stores, the Company provide repair, replacement, a functionally equivalent substitute, technical support, a refund, or another remedy required by applicable law, subject to this Policy.
(2) For products purchased from retailers, distributors, dealers, resellers, or other third-party sellers, the Company provides technical support. Any repair, replacement, refund, reimbursement, shipping cost, or other compensation must be handled by the original seller.
(3) To the maximum extent permitted by applicable law, for products purchased directly from the Company through its official website, official Kickstarter campaigns, or official Amazon store, the total aggregate liability of the Company and its affiliates, suppliers, or service providers will not exceed the original purchase price actually paid for the affected product.
(4) The Company is not liable for indirect, incidental, or consequential damages, except where such liability cannot lawfully be excluded or limited.

8. Legal Rights and Governing Law

This warranty gives you specific legal rights. You may also have other rights that vary by state, province, or country.

Any dispute arising from or in connection with this warranty shall be primarily governed by the laws of the Hong Kong Special Administrative Region of China.

9. Modifications

The Company reserves the right to amend, modify, or terminate this warranty policy at any time without prior notice. Changes apply prospectively and do not affect prior purchases.

By purchasing and using our products, you acknowledge that you have read, understood, and agree to the terms and conditions of this warranty policy. Any questions, please contact us at support@terramow.com.