Warranty Policy

1. Warranty Coverage and Duration

1.1. Warranty Effective Date

(1) RoboTerra Limited (“the Company”), authorized by Shenzhen Muxin Intelligent Technology Co., Ltd., warrants that the products and major components are free from defects in materials and workmanship under normal use and maintenance, for the periods specified below, starting from the original purchase date.
(2) If valid proof of purchase is not available, the warranty start date will be determined as follows:
(a) the system-recorded first use date (e.g., first mowing session or first Wi-Fi connection);
(b) if no record exists, ninety (90) days after the production date.
(3) Any alternative warranty start date or duration must be agreed in writing between the purchaser and the Company.

1.2. Warranty Service

(1) During the warranty period, the Company will, at its discretion, repair or replace defective parts or products at no charge. Replacement items may be refurbished but will be in full working condition and covered under the remaining warranty of the original product.
(2) If a repair or replacement is not feasible due to unavailability or discontinuation, the Company may provide a functionally equivalent substitute.
(3) Replaced parts or products will become the property of the Company.
(4) Warranty services are limited to the scope expressly stated in this policy..

1.3.Warranty Coverage

The limited warranty duration varies for different products and components, as detailed in the table below:

TerraMow S Series:

Components	Standard Warranty Duration
S800/S1200 Robotic Mower	2-year warranty
Base Station	2-year warranty
Power Adapter	2-year warranty
Battery Pack	2-year warranty
Decoration/Appearance	No covered
Cutting Blade Kit	No covered
Other Accessories (pathway kits, markers, screws, hex key, extension cable)	No covered
Cellular Traffic Package & pre-install SIM card	Non-refundable/non-returnable once activated

TerraMow V Series:

Components	Standard Warranty Duration
V600/V1000 Robotic Mower	3-year warranty
Base Station	3-year warranty
Power Adapter	3-year warranty
Battery Pack	2-year warranty
Decoration/Appearance	No covered
Cutting Blade Kit	No covered
Other Accessories (screws, hex key)	No covered
Cellular Traffic Package & pre-install SIM card	Non-refundable/non-returnable once activated

1.4 Pre-Installed SIM Card Validity Policy

S Series: The SIM card service will be terminated if the card is not activated within six (6) months of delivery, or if there is no top-up activity within six (6) months after the data expires.

V Series: The SIM card service will be terminated if the card is not activated within two (2) months of delivery, or if there is no top-up activity within six (6) months after the data expires.
* You also have the option to use a personal SIM card from your preferred provider.

2. Warranty Exclusions

The warranty does not cover:
(1) Claims made by third parties.
(2) Unauthorized modifications or alterations.
(3) Failure to follow official documentation (manuals, guides, specifications, in-app notices). If discrepancies exist between versions, the latest English version on the Company’s website prevails.
(4) Use of non-approved accessories or parts.
(5) Damage caused by misuse, negligence, accidents, or foreign objects.
(6) Damage caused by natural disasters or force majeure events.
(7) Complaints unrelated to product performance (e.g., color, appearance, design).
(8) Improper configuration or unsupervised use during perimeter or edge setup, including damage to property, persons, or equipment.
(9) Indirect, incidental, or consequential damages, including lost profits, business opportunities, or data loss.

Limitation of Liability: In all cases, the Company and its affiliates, suppliers, or resellers’ total liability will not exceed the product purchase price.

3. Out-of-Warranty Service

(1) After the warranty period expires, the Company provides free technical consultation.
(2) Repair services, including parts and labor, will be chargeable to the purchaser.
(3) Shipping costs to and from the repair center are the responsibility of the purchaser.
(4) Products must be securely packaged for return. Original packaging is recommended; if unavailable, the Company can provide or sell suitable packaging.
(5) The Company is not responsible for damage or loss during transit if adequate packaging is not used.

4. Purchases from Retailers or Distributors

For products purchased from the Company’s retailers or distributors:
(1) For products purchased through authorized retailers or distributors, the Company provides technical support.
(2) Warranty claims, repairs, or replacements are handled exclusively by the original retailer or distributor.
(3) Purchasers should contact the original seller directly for such services.

5. Warranty Claim Procedure

To initiate a warranty claim, you need to meet the following requirements:

(1) Contact the Company’s Customer Support, or the original seller if purchased through a retailer/distributor.
(2) Provide the product ICCID number and valid proof of purchase from an official channel.
(3) Return the product to the designated repair center in secure packaging. Original packaging is recommended; if unavailable, the Company can provide or sell suitable packaging.

Company Rights:

If a product is found to be outside warranty coverage, the Company reserves the right to charge for service calls, transport, repairs, or diagnostics.
The Company is not liable for loss or damage in transit if adequate packaging is not used.

6. Fees and Conditions

This section outlines the potential costs associated with repairs or replacements under and outside of warranty. Some services are covered under warranty, while others may involve fees for parts, repairs, or shipping, depending on the issue and warranty status.

Item	Under Warranty	Out of Warranty
Replacement Parts	the Company	Buyer
Repair Costs	the Company	Buyer
Shipping to the Repair Center	the Company	Buyer
Return Shipping to Buyer	the Company	Buyer
Technical Support	Free (lifetime)
Packaging	Recommended; Company may supply if needed	The buyer may purchase from the Company
Extended Warranty	Buyer	Buyer

7. Limitation of Liability

1. The Company’s maximum liability is limited to repair, replacement, or technical support for products purchased through official channels (including the Company website, Kickstarter, or authorized stores).
2. The Company is not liable for indirect, incidental, or consequential damages.

8. Legal Rights and Governing Law

This warranty gives you specific legal rights. You may also have other rights that vary by state, province, or country.

Any dispute arising from or in connection with this warranty shall be primarily governed by the laws of the Hong Kong Special Administrative Region of China.

9. Modifications

The Company reserves the right to amend, modify, or terminate this warranty policy at any time without prior notice. Changes apply prospectively and do not affect prior purchases.

By purchasing and using our products, you acknowledge that you have read, understood, and agree to the terms and conditions of this warranty policy. Any questions, please contact us at support@terramow.com.