Shipping Policy
Thank you for choosing TerraMow. Our goal is to offer you the best shopping and shipping experience.
1. General
1) All orders are processed within 1-2 working days;
2) Orders are not shipped or delivered on weekends or public holidays;
3) We will contact you via Email if there is any condition related to your order.
2. Shipping Area & Fees
1) Shipping Area
| Shipping Area | Shipping Country | Shipping From | Eestimated Delivery Time |
|---|---|---|---|
| Europe | Germany, France, Italy, Portugal, Denmark, Sweden, Netherlands, Belgium, Austria, Poland, Lithuania, Czech Republic, Luxembourg, Hungary, Estonia, Slovenia, Bulgaria, Latvia, Romania, Croatia, Finland, Slovakia | Germany | 2-10 Business Days |
| Oceania | Australia | Australia | 3-5 Business Days |
| North America | United States (excluding Hawaii, Guam, Alaska, American Samoa, Puerto Rico, Virgin Islands, Northen Mariana Islands, AFO/APO areas) | United States | 2-10 Business Days |
2) Shipping methods and fees
| Products | Order Processing Time | Shipping Carriers | Shipping Fee |
|---|---|---|---|
| Robotic Lawn Mower | 1-2 Business Days |
EU: Fedex, UPS, GLS, Evri, etc. AU: Allied Express, etc. US: UPS, Fedex, USPS, etc. |
Free |
| Accessories | 1-2 Business Days |
EU: Fedex, UPS, GLS, Evri, etc. |
Free |
3. Shipping Address & Tracking
1) Shipping address
Please make sure all the delivery information you provide is correct. We are not responsible for the delivery failure caused by the incorrect delivery address provided.
*Note: We do not ship to a P.O. Box or APO/FPO/DPO addresses.
2) Shipment tracking
We will send you an email updating you with the tracking number once we have sent out your package. If you don’t receive the tracking information email within 4 working days, please contact support@terramow.com.
Or you can check the logistics information directly here.
3) Shipment challenge
We are not responsible for delivery accidents, including package missing, package damage, delivery delays, and delivery failure caused by the incorrect delivery address provided. If you received your package damaged, please contact support@terramow.com within 1-2 working days after receiving the package.