1. What should I do if my TerraMow robot won’t connect to Wi-Fi?
FAQs
-
Getting Started
-
App & Settings
-
Mowing & Maps
-
Troubleshooting
-
Support & Warranty
-Make sure the robot is connected to a stable Wi-Fi network. TerraMow supports both 2.4 GHz and 5 GHz Wi-Fi. If both are available, choose the more stable network.
-Turn on Bluetooth and keep your phone and robot close to the router during setup.
-Put the robot into pairing mode by pressing and holding the Power and Home buttons until the white indicator flashes.
-In the TerraMow app, tap Add Device, select your model, and enter the correct Wi-Fi name and password.
Still stuck? Restart the robot, check the Wi-Fi password, and try again. You can also watch the TerraMow app connection tutorial here for step-by-step guidance.
2. Do I need Wi-Fi for the robot to work?
No, not all the time. TerraMow can operate without an Internet connection. It needs a Wi-Fi connection for first-time setup, app settings, firmware updates, and live camera.
After setup, the robot can continue mowing based on saved maps, schedules, and mowing settings. Wi-Fi is still recommended because it keeps the app status, mowing records, and troubleshooting data up to date.
Tip: TerraMow supports Wi-Fi and cellular data. Cellular data is used when Wi-Fi is unavailable and cellular data is turned on in the app.
3. Where is the best place to install the base station?
TerraMow doesn't require buried wires or an RTK antenna, so the base station has flexible placement. Here’s what to keep in mind:
-Place the base station on flat, stable ground near a power outlet. It can be installed on lawn or hard ground as long as the surface is level, and secure it with the included screw mounts to prevent shifting.
-Keep clearance around the station. No obstacles within 0.5 m (1.6 ft) on the left and right sides, and 1.8 m (5.9 ft) in front.
-If the base station is not on the main lawn, you can set a pathway in the app to guide the robot to the mowing area. The robot can travel up to 60 m from the base station and return on its own. For step-by-step instructions, click here to learn more.
-Keep the station within Wi-Fi range for initial setup and app communication. The built-in 4G connection takes over when the robot moves beyond Wi-Fi coverage.
4. How do I create a map?
TerraMow creates a map automatically. During mapping, the robot identifies the lawn area and saves the map in the app.
-Prepare the base station. Make sure it is stable, powered, and placed where the robot can enter and exit easily.
-Prepare the lawn. Remove obvious obstacles, toys, hoses, and loose objects before mapping.
-Start Mapping in the app and follow the prompts. -The robot will scan the lawn, create the map, return to the station, and save the map automatically.
-Review the map after mapping. Check the boundaries, paths, and any areas that should be marked as No-go Zones or Grass-cutting Zones.
5. How do I activate the free data package?
The free data package is activated automatically when you activate your TerraMow robot. No redemption code is required.
-To use cellular data, open the TerraMow app and go to Settings > Network & Bluetooth > Cellular Data, then turn on Cellular Data.
-The package includes 1 GB of cellular data and is valid for one year from the robot activation date.
-You can view package details and related information on the Cellular Data page.
Tip: Cellular data is used when Wi-Fi is unavailable and cellular data is enabled.
6. Which model should I choose: V600 or V1000?
The main differences are the recommended working area and battery capacity. The core features are the same.
Choose V600. Recommended for lawns up to about 600 sq m. Battery capacity: 3.8 Ah.
Choose V1000. Recommended for lawns up to about 1200 sq m. Battery capacity: 4.5 Ah.
1. Can my family members control the robot too?
Yes. Each robot has one owner account, but the owner can share access with family members.
Ask each family member to create a TerraMow app account in the same region as the owner account. For instructions on how to apply for a TerraMow App account, please refer to Register a TerraMow App Account.
In the TerraMow app, go to the robot’s Settings page.
Select Share Device and enter the family member’s email address.
Tip: The owner account keeps ownership permissions. Shared users can control the robot, but some account-level settings may remain owner-only.
2. How do I transfer the robot to a new owner?
To transfer ownership, set up the robot’s Wi-Fi again using the new owner’s TerraMow account.
This will replace the previous owner account and remove shared users. Saved maps and robot settings will remain unless they are reset or deleted separately.
For the Wi-Fi setup process, click here to learn more.
3. Why should I update the firmware, and how do I update it?
Firmware updates improve robot performance, app features, navigation, and fix known issues. We recommend keeping the robot up to date.
In the TerraMow app, go to Settings > Firmware Update.
If an OTA update is available, tap Update Now.
Keep the robot connected to a stable Wi-Fi network and make sure the battery is above 50% during the update.
Tip: Do not power off the robot during a firmware update.
For a step-by-step video guide, click here to learn more.
4. Can I create a schedule so the robot works at a set time?
Yes. You can create scheduled mowing tasks in the TerraMow app.
-Set the mowing time, mowing zone, and repeat settings.
-Make sure the task is turned on. If there are both main task and subtask switches, turn on both.
-Check for task conflicts. A scheduled task may not start if a manual task is already running.
-Check the working conditions. Low battery, rain protection, insufficient light, or a map mismatch may prevent the task from starting.
1. Can one robot handle separate lawn areas, such as front and back lawns?
Yes. Use Add New Zone to connect separate lawns by creating a pathway between zones. Each pathway can be up to 60 m, allowing the robot to work across multiple areas.
-Start from an existing mapped lawn.
-Set the endpoint inside the new lawn area you want to add.
-Make sure the pathway is flat, clear, and safe for the robot to drive through.
-Save the new zone and run a small test task to confirm the robot can travel between areas.
Click here to learn more about how to create pathways for multi-zone.
2. The mowing path is not showing on my map. Why?
The mowing path is not shown when the robot is using cellular data. Path sync will resume after the robot reconnects to Wi-Fi.
Make sure the robot is in a stable Wi-Fi area, then reopen the map page after the connection recovers.
3. What is Spot Mode, and how do I use it?
Spot Mode is for small, separate lawn areas that do not use the base station, such as a side lawn or a small patch not connected to the main map.
-Place the robot at the start point. The area should be larger than 5 m² and smaller than 120 m².
-Start Spot Mode in the app. The robot will mow the selected area.
-When the task ends, the battery is low, or you tap Return to Start Point, the robot will return to where it started instead of the base station.
Tip: Each robot can save one additional Spot Mode map.
4. Can TerraMow cut along the edge of my lawn?
Yes. TerraMow supports edge cutting and can cut close to the lawn boundary.
You can adjust Edge-Cutting Distance in Mowing Settings. The distance can be adjusted within ±15 cm to better match your lawn edge and improve edge-cutting results.
5. What should I do if some areas are left uncut?
Uncut areas are usually caused by obstacles, tall grass, or areas the robot has recognized as non-operational.
-Check for obstacles. Remove branches, hoses, toys, stones, or other objects from the skipped area.
-If a mowable area is recognized as non-operational, add it as a Grass-Cutting Zone.
-If tall grass or wildflowers are being avoided, adjust Obstacle Avoidance Height in Grass-Cutting Zone settings.
-After making changes, run a small mowing task to confirm the area is covered.
Still stuck? If the same area is skipped again, submit feedback with a map screenshot and photos of the actual lawn area. Please refer to Report Issues and Bugs.
1. How do I report an issue during use?
Use the Feedback function in the TerraMow app so the support team can review your issue together with the robot logs.
-Tap Feedback in the upper-right corner of the app.
-Describe the issue clearly, including what happened, when it happened, any error code shown, and what you have already tried.
-Add photos or short videos if they can help show the issue.
-Before submitting, select Upload all logs so support can locate the issue faster.
For a step-by-step guidance, please refer to Report Issues and Bugs.
Tip: TerraMow Support will contact you within 24 hours after receiving the report.
2. What should I do if the app says my robot is offline?
The robot may appear offline if it is out of network range, the router is not working, or the Wi-Fi information has changed.
-Check your router and make sure the Wi-Fi network has internet access.
-Move the robot to an area with a stable Wi-Fi or cellular signal, if possible.
-Stand within 3m of the robot and open the TerraMow app. Bluetooth connection may help restore local control when the robot is temporarily offline.
-If your router or Wi-Fi password has changed, restart the robot using the main power switch, then set up Wi-Fi again in the app. Kindly check the video guide here.
Still stuck? If the robot remains offline, submit feedback in the app and include the time the robot went offline. Please refer to Report Issues and Bugs.
3. What should I do if the firmware update fails, is interrupted, or gets stuck?
A firmware update usually fails because of weak network signal, low battery, or a task conflict.
Move the robot closer to the router and make sure the Wi-Fi signal is stable.
Keep the robot sufficiently charged or docked before retrying.
Do not start mowing tasks during the update, and make sure no scheduled task is about to begin.
When the network is stable, open Firmware Update in the app and try again.
Still stuck? If the update fails again or stays at the same percentage for a long time, submit feedback in the app and upload logs, please refer to Report Issues and Bugs.
4. What should I do if the robot cannot return to or leave the base station?
Return-to-base issues are usually caused by a blocked path, slippery ground, base station power, or poor QR code visibility.
-Check the return path and keep the area around the base station clear.
-Check whether a No-go Zone or virtual fence is set too close to the base station, and adjust it if needed.
-Make sure the base station is powered on. The green light should be on when the robot is not docked.
-Inspect the QR code on the base station. Clean it if it is dirty. If it is damaged, the base station may need service.
Still stuck? If the robot still cannot return or leave the station, submit feedback in the app with a photo of the station and the return path.
5. What should I do if the robot won't charge when docked?
Charging issues are usually caused by a loose power connection, dirty charging contacts, water, or oxidation.
-Check the power adapter. Make sure it is plugged into the wall outlet and firmly connected to the base station.
-Check the station light. Remove the robot from the station; the green indicator on the base station should be on.
-Clean the charging contacts on both the robot and the base station with a dry soft cloth. Make sure there is no dirt, water, or oxidation.
-Check the cable connector for rust, dirt, water, or looseness.
-Dock the robot again and check whether the charging status returns to normal.
Still stuck? If you cannot identify the issue, submit feedback to the TerraMow Support Team and include photos of the adapter, base station, charging pins, and cable connector.
6. Can the robot work in the rain and why does the app report rain when it is sunny?
The robot body is IPX6 water-resistant, so light rain will not normally damage it. However, mowing during rain or right after heavy rain is not recommended for lawn health.
A false rain alert is often caused by dust, grass clippings, water droplets, or condensation on the rain sensor. This may happen at night or early in the morning when the temperature is lower.
-Gently wipe the rain sensor with a soft, dry cloth.
-Check whether there is condensation on the sensor and wait for it to dry.
When it is actually raining, the robot can return to the base station automatically and resume after the rain stops, depending on your rain settings in the app.
7. What should I do if the robot makes unusual noises?
Unusual noise often comes from the blade disc, blades, screws, trapped debris, or high mowing speed.
-Lower the mowing speed and check whether the noise improves.
-Stop the robot safely, then turn it off using the main power switch.
-Check the underside of the robot. Make sure the blade disc, blades, and screws are not loose, damaged, missing, or installed incorrectly.
-Make sure each screw holds only one blade.
-Remove any grass buildup or objects caught around the blade disc.
Still stuck? Take photos or a short video of the underside and the sound, then Report Issues and Bugs to the TerraMow Support Team.
1. What should I do if the package arrived damaged or accessories are missing?
Please document the issue before throwing away the packaging. Photos help TerraMow Support resolve shipping or missing-item cases faster.
- Take photos of the outer box, inner packaging, damaged parts, or the area where an accessory is missing.
- Prepare your order number, shipping address, phone number, and a clear description of what is damaged or missing.
- Email the details and photos to support@terramow.com.
TerraMow Support Team will get in touch with you within 24 hours and offer solutions accordingly.
2. What should I do if the robot needs repair?
Submit feedback in the app with the issue details and upload the logs. TerraMow Support will review the information first to check whether the issue can be solved remotely or requires repair.
If the robot is under warranty, TerraMow Support will guide you through the repair process. If it is out of warranty, online consultation and technical support are still available, but repair, replacement parts, and round-trip shipping costs may be charged to the user.
For submitting feedback, please refer to Report Issues and Bugs.
3. Where is your service center, and how do I reach support?
For the fastest help, contact support@terramow.com for general support or submit feedback via TerraMow App first. Support will confirm whether remote troubleshooting, parts, or service-center handling is needed.
TerraMow currently has official service centers in Europe (Germany, Poland, Czech Republic, Spain and Lithuania), the United States, and the United Kingdom.
4. How long does delivery take after I place an order?
Delivery time depends on your region, warehouse availability, and the carrier's actual route.
- Germany domestic delivery. Usually about 3-5 business days after dispatch.
- Cross-border Europe and the United States. Usually about 2-10 business days after dispatch.
For the most accurate status, please use the tracking information in your order email.
Tip: Weather, customs, remote delivery addresses, and carrier delays may affect the final arrival date.
5. How long is the purchased data package valid, and how do I redeem it?
A purchased data package includes 1 GB of cellular data and is valid for one year from its activation date.
- After purchasing the data package, check your email for the redemption code.
- In the TerraMow app, go to Settings > Network & Bluetooth > Cellular Data > Subscribe / Redeem with Code.
- Enter the redemption code exactly as shown to activate the package.
-
Getting Started
-
App & Settings
-
Mowing & Maps
-
Troubleshooting
-
Support & Warranty
1. What should I do if my TerraMow robot won’t connect to Wi-Fi?
Make sure the robot is connected to a stable Wi-Fi network. TerraMow supports both 2.4 GHz and 5 GHz Wi-Fi. If both are available, choose the more stable network.
Turn on Bluetooth and keep your phone and robot close to the router during setup.
Put the robot into pairing mode by pressing and holding the Power and Home buttons until the white indicator flashes.
In the TerraMow app, tap Add Device, select your model, and enter the correct Wi-Fi name and password.
Still stuck? Restart the robot, check the Wi-Fi password, and try again. You can also watch the TerraMow app connection tutorial here for step-by-step guidance.
2. Do I need Wi-Fi for the robot to work?
No, not all the time. TerraMow can operate without an Internet connection. It needs a Wi-Fi connection for first-time setup, app settings, firmware updates, and live camera.
After setup, the robot can continue mowing based on saved maps, schedules, and mowing settings. Wi-Fi is still recommended because it keeps the app status, mowing records, and troubleshooting data up to date.
Tip: TerraMow supports Wi-Fi and cellular data. Cellular data is used when Wi-Fi is unavailable and cellular data is turned on in the app.
3. Where is the best place to install the base station?
TerraMow doesn't require buried wires or an RTK antenna, so the base station has flexible placement. Here’s what to keep in mind:
-Place the base station on flat, stable ground near a power outlet. It can be installed on lawn or hard ground as long as the surface is level, and secure it with the included screw mounts to prevent shifting.
-Keep clearance around the station. No obstacles within 0.5 m (1.6 ft) on the left and right sides, and 1.8 m (5.9 ft) in front.
If the base station is not on the main lawn, you can set a pathway in the app to guide the robot to the mowing area. The robot can travel up to 60 m from the base station and return on its own. For step-by-step instructions, click here to learn more.
-Keep the station within Wi-Fi range for initial setup and app communication. The built-in 4G connection takes over when the robot moves beyond Wi-Fi coverage.
4. How do I create a map?
TerraMow creates a map automatically. During mapping, the robot identifies the lawn area and saves the map in the app.
-Prepare the base station. Make sure it is stable, powered, and placed where the robot can enter and exit easily.
-Prepare the lawn. Remove obvious obstacles, toys, hoses, and loose objects before mapping.
-Start Mapping in the app and follow the prompts. The robot will scan the lawn, create the map, return to the station, and save the map automatically.
-Review the map after mapping. Check the boundaries, paths, and any areas that should be marked as No-go Zones or Grass-cutting Zones.
5. How do I activate the free data package?
The free data package is activated automatically when you activate your TerraMow robot. No redemption code is required.
-To use cellular data, open the TerraMow app and go to Settings > Network & Bluetooth > Cellular Data, then turn on Cellular Data.
-The package includes 1 GB of cellular data and is valid for one year from the robot activation date.
-You can view package details and related information on the Cellular Data page.
Tip: Cellular data is used when Wi-Fi is unavailable and cellular data is enabled.
6. Which model should I choose: V600 or V1000?
The main differences are the recommended working area and battery capacity. The core features are the same.
Choose V600. Recommended for lawns up to about 600 sq m. Battery capacity: 3.8 Ah.
Choose V1000. Recommended for lawns up to about 1200 sq m. Battery capacity: 4.5 Ah.
1. Can my family members control the robot too?
Yes. Each robot has one owner account, but the owner can share access with family members.
-Ask each family member to create a TerraMow app account in the same region as the owner account. For instructions on how to apply for a TerraMow App account, please refer to Register a TerraMow App Account.
-In the TerraMow app, go to the robot’s Settings page.
-Select Share Device and enter the family member’s email address.
Tip: The owner account keeps ownership permissions. Shared users can control the robot, but some account-level settings may remain owner-only.
2. How do I transfer the robot to a new owner?
To transfer ownership, set up the robot’s Wi-Fi again using the new owner’s TerraMow account.
This will replace the previous owner account and remove shared users. Saved maps and robot settings will remain unless they are reset or deleted separately.
For the Wi-Fi setup process, click here to learn more.
3. Why should I update the firmware, and how do I update it?
Firmware updates improve robot performance, app features, navigation, and fix known issues. We recommend keeping the robot up to date.
-In the TerraMow app, go to Settings > Firmware Update.
-If an OTA update is available, tap Update Now.
-Keep the robot connected to a stable Wi-Fi network and make sure the battery is above 50% during the update.
Tip: Do not power off the robot during a firmware update.
For a step-by-step video guide, click here to learn more.
4. Can I create a schedule so the robot works at a set time?
Yes. You can create scheduled mowing tasks in the TerraMow app.
-Set the mowing time, mowing zone, and repeat settings.
-Make sure the task is turned on. If there are both main task and subtask switches, turn on both.
-Check for task conflicts. A scheduled task may not start if a manual task is already running.
-Check the working conditions. Low battery, rain protection, insufficient light, or a map mismatch may prevent the task from starting.
1. Can one robot handle separate lawn areas, such as front and back lawns?
Yes. Use Add New Zone to connect separate lawns by creating a pathway between zones. Each pathway can be up to 60 m, allowing the robot to work across multiple areas.
-Start from an existing mapped lawn.
-Set the endpoint inside the new lawn area you want to add.
-Make sure the pathway is flat, clear, and safe for the robot to drive through.
-Save the new zone and run a small test task to confirm the robot can travel between areas.
Click here to learn more about how to create pathways for multi-zone.
2. The mowing path is not showing on my map. Why?
The mowing path is not shown when the robot is using cellular data. Path sync will resume after the robot reconnects to Wi-Fi.
Make sure the robot is in a stable Wi-Fi area, then reopen the map page after the connection recovers.
3. What is Spot Mode, and how do I use it?
Spot Mode is for small, separate lawn areas that do not use the base station, such as a side lawn or a small patch not connected to the main map.
-Place the robot at the start point. The area should be larger than 5 m² and smaller than 120 m².
-Start Spot Mode in the app. The robot will mow the selected area.
-When the task ends, the battery is low, or you tap Return to Start Point, the robot will return to where it started instead of the base station.
Tip: Each robot can save one additional Spot Mode map.
4. Can TerraMow cut along the edge of my lawn?
Yes. TerraMow supports edge cutting and can cut close to the lawn boundary.
You can adjust Edge-Cutting Distance in Mowing Settings. The distance can be adjusted within ±15 cm to better match your lawn edge and improve edge-cutting results.
5. What should I do if some areas are left uncut?
Uncut areas are usually caused by obstacles, tall grass, or areas the robot has recognized as non-operational.
-Check for obstacles. Remove branches, hoses, toys, stones, or other objects from the skipped area.
-If a mowable area is recognized as non-operational, add it as a Grass-Cutting Zone.
-If tall grass or wildflowers are being avoided, adjust Obstacle Avoidance Height in Grass-Cutting Zone settings.
-After making changes, run a small mowing task to confirm the area is covered.
1. How do I report an issue during use?
Use the Feedback function in the TerraMow app so the support team can review your issue together with the robot logs.
-Tap Feedback in the upper-right corner of the app.
-Describe the issue clearly, including what happened, when it happened, any error code shown, and what you have already tried.
-Add photos or short videos if they can help show the issue.
-Before submitting, select Upload all logs so support can locate the issue faster.
For a step-by-step guidance, please refer to Report Issues and Bugs.
Tip: TerraMow Support will contact you within 24 hours after receiving the report.
2. What should I do if the app says my robot is offline?
The robot may appear offline if it is out of network range, the router is not working, or the Wi-Fi information has changed.
-Check your router and make sure the Wi-Fi network has internet access.
-Move the robot to an area with a stable Wi-Fi or cellular signal, if possible.
-Stand within 3m of the robot and open the TerraMow app. Bluetooth connection may help restore local control when the robot is temporarily offline.
-If your router or Wi-Fi password has changed, restart the robot using the main power switch, then set up Wi-Fi again in the app. Kindly check the video guide here.
Still stuck? If the robot remains offline, submit feedback in the app and include the time the robot went offline. Please refer to Report Issues and Bugs.
3. What should I do if the firmware update fails, is interrupted, or gets stuck?
A firmware update usually fails because of weak network signal, low battery, or a task conflict.
-Move the robot closer to the router and make sure the Wi-Fi signal is stable.
-Keep the robot sufficiently charged or docked before retrying.
-Do not start mowing tasks during the update, and make sure no scheduled task is about to begin.
-When the network is stable, open Firmware Update in the app and try again.
Still stuck? If the update fails again or stays at the same percentage for a long time, submit feedback in the app and upload logs, please refer to Report Issues and Bugs.
4. What should I do if the robot cannot return to or leave the base station?
Return-to-base issues are usually caused by a blocked path, slippery ground, base station power, or poor QR code visibility.
-Check the return path and keep the area around the base station clear.
-Check whether a No-go Zone or virtual fence is set too close to the base station, and adjust it if needed.
-Make sure the base station is powered on. The green light should be on when the robot is not docked.
-Inspect the QR code on the base station. Clean it if it is dirty. If it is damaged, the base station may need service.
Still stuck? If the robot still cannot return or leave the station, submit feedback in the app with a photo of the station and the return path.
5. What should I do if the robot won't charge when docked?
Charging issues are usually caused by a loose power connection, dirty charging contacts, water, or oxidation.
-Check the power adapter. Make sure it is plugged into the wall outlet and firmly connected to the base station.
-Check the station light. Remove the robot from the station; the green indicator on the base station should be on.
-Clean the charging contacts on both the robot and the base station with a dry soft cloth. Make sure there is no dirt, water, or oxidation.
-Check the cable connector for rust, dirt, water, or looseness.
-Dock the robot again and check whether the charging status returns to normal.
Still stuck? If you cannot identify the issue, submit feedback to the TerraMow Support Team and include photos of the adapter, base station, charging pins, and cable connector.
6. Can the robot work in the rain and why does the app report rain when it is sunny?
The robot body is IPX6 water-resistant, so light rain will not normally damage it. However, mowing during rain or right after heavy rain is not recommended for lawn health.
A false rain alert is often caused by dust, grass clippings, water droplets, or condensation on the rain sensor. This may happen at night or early in the morning when the temperature is lower.
-Gently wipe the rain sensor with a soft, dry cloth.
-Check whether there is condensation on the sensor and wait for it to dry.
When it is actually raining, the robot can return to the base station automatically and resume after the rain stops, depending on your rain settings in the app.
7. What should I do if the robot makes unusual noises?
Unusual noise often comes from the blade disc, blades, screws, trapped debris, or high mowing speed.
-Lower the mowing speed and check whether the noise improves.
-Stop the robot safely, then turn it off using the main power switch.
-Check the underside of the robot. Make sure the blade disc, blades, and screws are not loose, damaged, missing, or installed incorrectly.
-Make sure each screw holds only one blade.
-Remove any grass buildup or objects caught around the blade disc.
Still stuck? Take photos or a short video of the underside and the sound, then Report Issues and Bugs to the TerraMow Support Team.
1. How long does delivery take after I place an order?
Delivery time depends on your region, warehouse availability, and the carrier's actual route.
-Germany domestic delivery. Usually about 3-5 business days after dispatch.
-Cross-border Europe and the United States. Usually about 2-10 business days after dispatch.
For the most accurate status, please use the tracking information in your order email.
Tip: Weather, customs, remote delivery addresses, and carrier delays may affect the final arrival date.
2. Where is your service center, and how do I reach support?
For the fastest help, contact support@terramow.com for general support or submit feedback via TerraMow App first. Support will confirm whether remote troubleshooting, parts, or service-center handling is needed.
TerraMow currently has official service centers in Europe (Germany, Poland, Czech Republic, Spain and Lithuania), the United States, and the United Kingdom.
3. What should I do if the robot needs repair?
Submit feedback in the app with the issue details and upload the logs. TerraMow Support will review the information first to check whether the issue can be solved remotely or requires repair.
If the robot is under warranty, TerraMow Support will guide you through the repair process. If it is out of warranty, online consultation and technical support are still available, but repair, replacement parts, and round-trip shipping costs may be charged to the user.
For submitting feedback, please refer to Report Issues and Bugs.
4. What should I do if the package arrived damaged or accessories are missing?
Please document the issue before throwing away the packaging. Photos help TerraMow Support resolve shipping or missing-item cases faster.
- Take photos of the outer box, inner packaging, damaged parts, or the area where an accessory is missing.
- Prepare your order number, shipping address, phone number, and a clear description of what is damaged or missing.
- Email the details and photos to support@terramow.com.
TerraMow Support Team will get in touch with you within 24 hours and offer solutions accordingly.
5. How long is the purchased data package valid, and how do I redeem it?
A purchased data package includes 1 GB of cellular data and is valid for one year from its activation date.
-After purchasing the data package, check your email for the redemption code.
-In the TerraMow app, go to Settings > Network & Bluetooth > Cellular Data > Subscribe / Redeem with Code.
-Enter the redemption code exactly as shown to activate the package.